If you’re looking to hire a virtual assistant for your law firm, you’ve probably noticed that the agencies start to blur together. The pricing, hours, responsibilities, tasks, etc., all look similar.
We came at it from a different place. The people we place in Mexico aren’t VAs as most firms picture them. They’re full-time members of your team who work remotely, and they already understand how North American law firms work.
Where most VA companies come up short for law firms
A lot of virtual assistant agencies operate like large, general call centers, with people scattered across several continents.
That setup is fine for basic data entry, but it tends to break down once you ask it to handle the detail-heavy work of a law firm.
The first gap that appears comes from a lack of industry knowledge. Most VAs have never worked in a legal setting, so the rhythms that keep a firm running smoothly aren’t second nature to them yet.
Then there’s the clock. When your team is on the opposite side of the globe, a simple back-and-forth turns into an overnight delay, and your cases lose valuable time.
Regents came to be as a solution for those exact problems. Our founder, Jason Melton, spent more than 20 years running a law firm, so how we hire and train people, and how we stay in touch day-to-day, is built to function like an in-house department rather than an outside vendor.
We planted our roots in Monterrey, Mexico, for a reason. The time zones line up with North America, which means same-day communication, and it gives us one deep, bilingual talent pool to draw from instead of a thin layer spread across a dozen countries.
Your team member works for you, and only you.
There’s a piece of this that most VA agencies gloss over. A typical virtual assistant is shared across several clients at once, which means your work waits in line behind everyone else’s.
The person we place works full-time for your firm and no one else. They learn your cases and your clients, and they pick up how you like things handled, the same as an associate or paralegal sitting down the hall from you.
We also draw from a deeper bench than most firms expect. Our talent pool includes attorneys and other credentialed professionals working in support and paralegal roles, so the person handling your intake or your files already grasps the legal reasoning underneath the task.
Your hire becomes an integrated member of your team, not just an overseas vendor.
How to bring a dedicated nearshore team member into your firm
Step 1: Find your bottlenecks
Look at where your day actually goes. Anything that repeats and doesn’t need your license can move off your plate, including:
- Client intake and the follow-ups that stack up behind it
- The calendar, from scheduling depositions to booking consultations
- Case files and CMS updates in Clio or Filevine that slip when you’re slammed
Step 2: Book a strategy call with us
We find qualified matches for you. We learn how your firm actually works, from your practice area to the software you live in, then put you with someone who can step in without a long ramp-up.
Step 3: Built by a law firm owner, backed by experience
Regents was founded by attorney and law firm owner Jason Melton after successfully building and managing nearshore teams within his own practice. That experience remains at the core of how we support our clients.
Whether you’re onboarding a new team member, refining workflows, or planning for growth, you’ll have access to guidance from a company built by someone who understands the realities of running a law firm.
Ready to get your time back?
Your billable hours are worth too much to spend on admin. If you’re ready to move that work to a professional who already understands how a firm runs, schedule a consultation with us.
“In the most simple terms, the reason why Regents Remote Services is your best virtual assistant provider for a law firm in the United States or Canada is because the company was started by me—a law firm owner in the United States. And it was started by me, for my law firm. So I went to Mexico to find people to help us with our law firm, had great success, and we decided to make a company out of it so that other law firms could enjoy the same things that I did.
There are very few, if any, virtual assistant companies that work in Latin America that were started by American law firms, who continue to use it as an American law firm. I feel like the clients, who are law firm owners, can always call me, reach out to me, we can try to work through things to find solutions. I know your business as well as you do because I’ve been doing it for over 20 years. For me, that is the biggest differentiator between our service and other vendors in the virtual assistant space.
I also think our people are great. We’ve really, really tried to stay exclusive to Mexico so that we could get the very best out of Mexico for our clients, instead of spreading ourselves across the Caribbean, Central America, and South America. We’ve remained exclusively in Mexico, and I think for that reason, we’ve figured out different ways to get really, really high-qualified people in front of the American clients.”
