The concept of “unused hours” doesn’t apply to our model at Regents Remote Services. That’s because our virtual assistants work exclusively with one company that’s billed once a month at one flat rate.
Since our Regents are full-time team members, if, for example, one week they work 35 hours and the next 40 hours, the workload is simply discussed and adjusted between the company and the Regent.
Why Flat-Rate Staffing Beats Buying Hours in Blocks
Hourly virtual assistant services and freelance marketplaces bill in time blocks. That usually means someone has to comb through a time log on a Sunday night to figure out whether forty-five minutes of “research” actually happened or whether this month’s block runs out before Thursday.
Regents was built to skip that math from the start because your staffer works 40 hours a week for one flat rate, whether the week is packed or slow.
Our professionals work out of a physical office in Monterrey, Mexico, during U.S. business hours, and each one is assigned to a single firm.
Once a Regent learns your intake process, they keep running it for as long as they’re on your account.
Some come from a talent pool that includes credentialed attorneys, so document review or routine correspondence can land with someone who already understands the material.
How to Make the Most of a Full 40-Hour Week
A full week gets filled by clearly delegating tasks and tracking their progress.
Start with a Task Audit
Write down every task that eats up time without moving a case forward. Email management, scheduling, data entry, CRM updates, and client follow-ups usually make up most of the list. Once it’s written down, that list becomes the starting scope for your Regents staffer, and it’s often more than enough to fill a full week on its own.
Build a Standing Daily List
Most firms stop after the task audit and figure out the rest as they go. A better approach is to give the staffer a handful of recurring daily jobs, such as intake follow-ups or file organization, so a finished project doesn’t turn into an idle afternoon.
Put a Standing Meeting on the Calendar
Treat the staffer like anyone else on the team. A 15-minute Monday call to walk through the week’s priorities catches most problems before they become urgent.
Keep the List Somewhere Everyone Can See
A shared tool works better than a running list in your head or a stray email thread.
Project management tools like Asana and Trello, or even a shared spreadsheet, keep everything organized and in one place.
The goal is to make sure your staffer always has a next task queued without waiting on you, and that you have a running record of where the week’s hours actually went.
Add a Full-Time Professional to Your Team
Let’s talk about where your practice is headed and how a dedicated, full-time Regents staffer fits into getting there.
Book a Strategy Call with Regents Remote Services
“So, unused hours—it kind of doesn’t exist in our world because everybody’s full-time and it’s a monthly flat rate. So, you have 40 hours a week to work with your Regents staffer, and if you work them for 30 hours one week and 45 hours the next, just have a conversation with them and figure that out. But there’s really no unused hour because you pay on a monthly flat rate and they’re anticipated to work 40 hours a week.”
