I. DATA CONTROLLER
Regents Remote Services, is a company incorporated under Mexican law, with registered office located at 1980 Post Oak Blvd Suite Ste 100, Houston, TX 77056, EE. UU, and in compliance with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), its Regulations, and the Privacy Notice Guidelines, makes this Privacy Notice available to its Users. The guidelines and conditions set forth herein apply to the Personal Data of all our Users that are collected and processed on behalf of the Company.
II. PURPOSE OF PROCESSING OUR CLIENTS’ PERSONAL DATA
You may be asked to provide your Personal Data at any time when dealing with the Company. The User is not obliged to provide the Personal Data requested by the Company; however, if you choose not to do so, in many cases the Company will not be able to provide the service or respond to any inquiries you may have.
The Company hereby informs you that the purposes for which your Personal Data are collected and processed are the following:
To respond to your inquiries and provide requested services.
We use the information you provide to address your questions, comments, or requests in a timely manner, as well as to provide you with the products, services, or specific solutions you may have required.
To improve and personalize your browsing experience.
In order to offer you a more efficient service tailored to your needs, we employ tools that allow us to optimize the functionality of the website, remember your preferences, and adjust the content or functionalities according to your particular interests.
To send you updates, newsletters, or marketing communications (if you authorize it).
Should you have granted your express consent, we may send you information regarding news, promotions, advertising campaigns, electronic newsletters, and other materials related to our products or services, always respecting your right to revoke such consent at any time.
To analyze site performance and user behavior.
We collect and evaluate statistical and analytical information that allows us to understand how users interact with our platform, identify areas for improvement, implement technical updates, and ensure the security and reliability of the services offered.
To comply with applicable legal and regulatory obligations.
We process your Personal Data in strict adherence to the applicable legal, tax, administrative, and regulatory provisions in order to ensure transparency, the protection of your rights, and compliance with current regulations.
In addition to the foregoing, we may process Personal Data for the following secondary purposes (not necessary to provide the service):
Sending promotions, advertising, and satisfaction surveys through various means.
If you do not wish your Personal Data to be used for these secondary purposes, you must send a notification within no more than twenty (20) business days to the following email address: contact@regentsrs.com, specifying which secondary purposes you object to. The refusal to use your Personal Data for such secondary purposes shall not be a reason for us to deny you the services you request or contract with the Company.
III. PERSONAL DATA COLLECTED AND PROCESSED BY THE COMPANY
To fulfill the purposes described above, the Company may use the following Personal Data of its Users:
– First name(s)
– Last name(s)
– Date of birth
– Age
– Gender
– Nationality
– Marital status
– Address(es)
– Telephone number
– Email address
– Any other information that may identify the holder
– CURP (Unique Population Registry Code)
– Federal Taxpayers Registry (RFC)
– Profession and/or occupation
– IP address
– Type of servers
– Device information
IV. TRANSFER OF PERSONAL DATA
Your Personal Data will be handled by Company staff acting as data processor, in order to provide services to its Users.
We inform you that the Company, as the party responsible for your Personal Data, reserves the right to share your information with controlling companies, subsidiaries, or affiliates, without the need for your consent, since such transfer shall be carried out in accordance with Article 37 of the LFPDPPP.
V. SECURITY AND PROTECTION OF PERSONAL DATA
To prevent unauthorized access to your Personal Data and in order to ensure that the information is used for the purposes set forth in this Privacy Notice, we have established internal procedures to safeguard your Personal Data under strict administrative, technical, and physical security measures, which have been implemented to protect them against damage, loss, alteration, destruction, or unauthorized use or disclosure, thereby allowing us to process them properly. Only authorized personnel may participate in the processing of your Personal Data, and such personnel are prohibited from granting access to unauthorized persons or using your Personal Data for purposes other than those established in this Privacy Notice.
VI. PROCEDURE TO EXERCISE YOUR RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION, OR OPPOSITION (ARCO RIGHTS)
Our Users are entitled to: Know what Personal Data we collect, how we use it, and the conditions of such use (Access); Request the correction of their personal information in case it is outdated, inaccurate, or incomplete (Rectification); Request that we delete their Personal Data from our records or databases if they consider that it is not being used properly (Cancellation); Object to the use of their Personal Data for specific purposes (Opposition). These rights are collectively known as ARCO rights.
To exercise any of the ARCO rights, you must submit the corresponding request via email to contact@regentsrs.com. The procedure and requirements your request must contain, pursuant to the Law and its Regulations, are as follows:
Full name and address (if the address is not included, the request will be deemed not received). Documentation proving your identity (copy of a valid official ID). A clear and precise description of the Personal Data to which you seek access, rectification, cancellation, or opposition. Description of other elements that facilitate the location of your Personal Data. The documents must be scanned and attached to the email in order to verify their authenticity.
For additional information regarding the procedure, requirements, and timeframes to exercise your ARCO rights, you may contact us at the following email address: contact@regentsrs.com.
VII. REVOCATION OF CONSENT FOR THE USE OF YOUR PERSONAL DATA
Our Users may revoke the consent they may have granted to the Company for the processing of their Personal Data. However, please note that in some cases we may not be able to honor your request or immediately cease processing, as it is possible that due to a legal obligation we are required to continue processing your Personal Data. Likewise, Users should consider that for certain purposes, revoking consent may mean that we will no longer be able to provide the service you requested, or that your relationship with us will be terminated. To revoke your consent, you must submit your request via email to contact@regentsrs.com
VIII. USE OF TRACKING TECHNOLOGIES ON OUR WEBSITE
The User acknowledges and accepts that the Company may use a tracking and playback system through the use of cookies (“Cookies”) and web beacons (“Web Beacons”). Cookies are temporary files installed on your device, and web beacons are transparent electronic codes or images. Both allow the Company to measure traffic patterns on the Website, as well as to understand User behavior and demographics, in order to analyze pages visited and searches made, to improve the Company’s commercial offering, display advertisements, news of interest, personalize content, presentation, and services.
The Personal Data obtained through Cookies and Web Beacons include:
– Identifiers, usernames, and session passwords.
– Browser type.
– Operating system type.
– Date and time of the beginning and end of a User’s session.
– The Company informs you that the installation, permanence, and existence of cookies may be disabled and/or deleted from your device whenever you wish by consulting the help section of the browser you use to access the Internet.
IX. MODIFICATIONS TO THE PRIVACY NOTICE
We are committed to keeping our Users informed about modifications, changes, or updates to this Privacy Notice, whether arising from new legal requirements, our own needs regarding the services we offer, our privacy practices, changes in our business model, or other causes, through its publication on the Company’s Website: https://regentsrs.com/
Date of last update: August 2025.